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IT Support

IT Support

UK Based IT Solutions with UK Based Support

XC360 Managed IT solutions deliver peace of mind for your business. Our exceptional technicians work tirelessly to ensure your systems operate at peak performance all of the time, with super smart technology and unrivalled industry knowledge and geeky attention to detail. We analyse your entire business’ way of working and address those big concerns and eradicate those little niggles.

Comprehensive managed IT solutions provider specialising in:

  • Proactive Desktop Support
  • Proactive Server Support
  • 24/7 Monitoring
  • IT Automation and Self-Healing
  • Proactive Network Support
  • Mobile Device Management
  • IT Project Delivery
  • Security Risk Analysis
  • Security and Data Management
  • Super-Fast Response and Resolution Times
  • Backup Solutions
  • Antivirus and Antimalware Solutions
  • Unified Communications
  • Microsoft Office 365
  • Google Apps
  • Business IT Disaster Recovery
  • Business Continuity Solutions
  • Exchange Server
  • SQL Server
  • Internet Content filtering
  • Internet Connectivity Services
  • Print Management

What is a Managed IT Service?

A Managed IT Service Provider helps to bridge the gap between the capacities of your internal IT, and the increasing demand for fast-moving, stable, high-performance business technology.

Contracting industry experts to monitor, consult and maintain your in-house technology, allows your business to focus on its key deliverables and use technology to help achieve this.

Why are businesses looking for a Managed IT Service?

  • To Increase the reliability of all your devices by pinpointing and analysing weaknesses, building in redundancy and eliminating faults before they cause you a problem.
  • Reduced downtime through proactive monitoring and self-healing is just the tip of the iceberg. ITIL led practices ensure any significant change to your systems is managed and planned to minimise impact, eliminate downtime and have thorough contingencies implemented.
  • Increased security – managed firewalling and monitored security mean your critical data and systems are kept free from malicious attack and unwanted intrusion.
  • Increased protection – maintaining and monitoring antivirus and antimalware services ensures your network is kept free from being compromised. Unfortunately no virus/malware protection system is impenetrable and as such having tried and tested processes for virus damage limitation ensures impact is minimised.
  • Increased hardware lifetime – by maintaining each and every system and performing on going “health checks” the lifetime of all equipment can be increased, meaning capital costs can be spread even further.
  • Effective solutions – an experienced managed service provider will ensure your technology is built to meet your needs now, but with the future in mind, and with specialist industry knowledge to ensure your technology doesn’t let you down.
  • Automated remediation lets our system resolve most issues without human intervention with smart proprietary scripting from our team of experienced technicians.
  • Workstations, servers and remote computers stay up-to-date with the latest security patches and software updates
  • Accurate, up-to-date software and hardware inventories – delivered right to your desktop automatically
  • Automated deployment makes it simple to roll-out new applications and updates – without the need to learn a new language, set up multiple servers, run training or pay consultants
  • Comprehensive integrated reporting for all data collected and stored in the system, scheduled or on-demand – keeping you fully in the picture, fully in control
  • Customisable application and device scripting for peak performance
  • Reliable SLA driven UK based support

Full IT Support Service Guide.

Click the preview to download a PDF guide to the XC360 IT Support Service.

Migrating to a Managed Service

Moving your current system to a fully managed solution couldn’t be easier. We can start looking after your systems from day DOT. 

Our smart software sniffs out your current setup and our team of experts analyse the areas of priority, weakness and configuration without disturbing the status quo.

We’ll send you a report on our findings and the steps we intend to take to remediate, and those that won’t impact services can be carried out swiftly, those that may result in minimal downtime would be carried out a time that suits you.

Once we’ve got your systems up to standard we’ll put in place auto remediation services and self-healing templates tweaked for specific needs to ensure your systems remain operating at their best and your team have increased reliability.

We’ll fully document each and every component, and start a full clean-up of permissions, security and settings, to ensure you remain protected at the highest level and each component of your network is detailed so we can provide service excellence.

And whilst we are doing all of this our experienced helpdesk team will be available every step of the way to assist in any day to day issues you may need to talk to us about.

We’ll even make all the necessary calls to your 3rd party vendors and any IT providers you may be using currently so you can start moving your focus on to your business even quicker whilst we handle everything.

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