Complex technology built without strategic planning and borne from security fears meant unhappy employees and a chaotic IT environment.
Challenge
A prominent mortgage advisory firm found themselves facing mounting IT costs and a frustrating lack of control over their systems. Their previous IT provider had created an environment where escalating fees and limited service options left the firm feeling trapped. Worse still, attempts to explore alternatives were met with resistance, adding to their frustration.
Their existing setup relied on a clunky and inefficient Azure WVD (Windows Virtual Desktop) environment, which hindered productivity and lacked the flexibility they needed to thrive. The firm needed a solution that would:
Solution
The firm turned to XC360 for expert guidance and practical solutions. Our team worked swiftly to:
✅ Mediate with the previous IT provider – where possible, we facilitated a smooth handover to prevent further disruption.
✅ Take over IT services without downtime – ensuring their team remained fully operational throughout the transition.
✅ Streamline their IT infrastructure – we identified redundant services, consolidated software licensing, and removed unnecessary costs to deliver a simpler, more cost-effective solution.
✅ Migrate to a modern working solution – XC360 moved them away from their outdated Azure WVD setup and introduced a more agile, streamlined system designed to enhance productivity and improve security whilst focussing on the end user experience.
Throughout the process, staff experienced minimal impact on their day-to-day work, with clear communication and user-focused support.
Results
By partnering with XC360, this mortgage advisory firm successfully:
✅ Reduced IT costs
✅ Gained greater control over their technology landscape
✅ Enjoyed improved system performance and security
✅ Achieved a seamless transition without operational downtime
“Working with XC360 has been a breath of fresh air. I won’t hesitate to recommend them every chance I get.”
“Your IT Support has provided tremendous peace of mind.”
“Friendly and professional advice which is a cut above the rest. I wouldn’t work with anyone else. The team at XC360 has become an invaluable extension of our business. They...
Partnering with XC360 was the shrewdest business decision I’ve ever made. My agents work seamlessly no matter where they are or which branch they work from and my business now...
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“XC360 is a great team, company and service. Very highly recommended!”
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“Consistently efficient service with a human approach to IT.”
“Thanks for your support and first class service over the years. We really couldn’t have achieved our success without the XC360 team. XC360 cloud and telecoms have been instrumental to...
"Migrating to XC360 was so straight forward, the process was pain free and we were up and running without issue. Our business can now operate so much smoother."
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Responsive, proactive and effective - it just works - what more is there to say?
XC360 have built a solution that fits perfectly for the way we work. I wouldn’t hesitate to recommend the solution or the service they provide. Always professional and always helpful.
“Nothing but praise for their service and staff, they always treat each engagement with utter professionalism – no issue is ever too trivial. I am delighted to recommend them and...
“Thank you for once again fulfilling your obligations in relation to our IT to the highest standards, we are delighted with the results.”
“Consistently efficient level of service during our long tenure with you. Maintaining a high service level with a personal touch is very important for a company of our nature.”
“XC360 have always shown considerable expertise in their knowledge of IT and all things tech. They have always dealt promptly and efficiently with requests and continue to deliver technical solutions...
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