Facing the loss of their IT provider this business needed a rapid transfer of services.
Challenge
A prestigious jewellery manufacturer found themselves battling increasingly problematic and outdated systems. Their aging technology was causing frequent issues, putting their productivity and security at risk. Adding to their stress, their previous IT provider unexpectedly dissolved, leaving the company with minimal time to assess, document, and take control of their IT services before being left stranded.
The manufacturer also had deep concerns about cloud services, unsure how a move to modern technology would affect their unique business processes.
Solution
XC360 stepped in with a calm and calculated approach, providing the expertise and reassurance they needed. Our team:
✅ Rapidly assessed and documented their IT environment – working quickly to understand their systems before critical services were disrupted.
✅ Took over services seamlessly – ensuring the business remained 100% operational throughout the transition.
✅ Explained every step of the process – taking the time to ease concerns by carefully outlining the benefits and security of cloud services until the leadership team felt fully confident.
✅ Designed bespoke IT solutions – building systems tailored to their unique business model to ensure processes remained smooth and efficient.
✅ Enhanced security and resilience – implementing protections to safeguard their valuable data and intellectual property.
Results
With XC360’s support, the jewellery manufacturer now enjoys:
✅ A stable, efficient IT environment designed for their business processes
✅ Seamless continuity despite their previous provider’s sudden exit
✅ Greater confidence in modern cloud solutions
✅ Improved security and peace of mind
✅ Expert field engineers always ready to support their team
“The XC360 team are more helpful to our needs than any other provider we’ve used. Their field engineers are amazing.”
“Your IT Support has provided tremendous peace of mind.”
“Friendly and professional advice which is a cut above the rest. I wouldn’t work with anyone else. The team at XC360 has become an invaluable extension of our business. They...
Partnering with XC360 was the shrewdest business decision I’ve ever made. My agents work seamlessly no matter where they are or which branch they work from and my business now...
“XC360’s onsite response time to come back with any issue however large or small is phenomenal.”
“XC360 carried out a faultless project of migrating from my antiquated system to the latest platforms and continue to provide amazing support.”
“We are always delighted with the professionalism and efficiency of XC360.“
“XC360’s prompt attendance is always discrete and the work executed efficiently.”
“Lockdown came upon us rather quickly and after one quick call with a director, the entire team supported us to be ready to work from home with our IT and...
"Thanks to XC360 I have been able to increase my operational time and reduce my costs."
“One of a handful of partners we trust to deliver. Service excellence!”
“Your innovative ideas and expert service has enabled us to be more productive, confident and efficient.”
“You follow a service policy that all IT companies should look to follow.”
“You guys have been superb! From the directors, remote team to on site and hands-on support, the team helped us migrate to the cloud without any break in our working...
“XC360 is a great team, company and service. Very highly recommended!”
“Professional, efficient, excellent value for money! Highly recommend”
“Consistently efficient service with a human approach to IT.”
“Thanks for your support and first class service over the years. We really couldn’t have achieved our success without the XC360 team. XC360 cloud and telecoms have been instrumental to...
"Migrating to XC360 was so straight forward, the process was pain free and we were up and running without issue. Our business can now operate so much smoother."
"A refreshing approach to IT support and a quality service which always wows us."
Responsive, proactive and effective - it just works - what more is there to say?
XC360 have built a solution that fits perfectly for the way we work. I wouldn’t hesitate to recommend the solution or the service they provide. Always professional and always helpful.
“Nothing but praise for their service and staff, they always treat each engagement with utter professionalism – no issue is ever too trivial. I am delighted to recommend them and...
“Thank you for once again fulfilling your obligations in relation to our IT to the highest standards, we are delighted with the results.”
“Consistently efficient level of service during our long tenure with you. Maintaining a high service level with a personal touch is very important for a company of our nature.”
“XC360 have always shown considerable expertise in their knowledge of IT and all things tech. They have always dealt promptly and efficiently with requests and continue to deliver technical solutions...
“It gives me great confidence to know we have the full attention of your dedicated team”
"Xara Computers provide us with an IT department without actually having to have an IT department. They’re willing to help and will efficiently relieve us of any trouble. They are"
