Why password managers are a must-have for businesses: A brief history and the need for strong security
When it comes to business security, passwords are often the first line of defence. Yet, as essential as…
At XC360, we understand that many businesses already have talented in-house IT teams. That’s why our Assisted IT services, 360Assist, are designed specifically to complement and enhance your existing IT capabilities, not replace them.
Whether you need 1st line support, 3rd line escalation, vCIO-level strategic guidance, or access to a robust suite of enterprise-grade IT management tools, XC360 seamlessly integrates with your team to help you work smarter, faster, and more securely.
With XC360, your IT team no longer needs to jump between tools, chase down updates, or run desk-to-desk for fixes. We streamline operations so they can focus on what really matters, strategy, innovation, and delivering real business value.
✔ Advanced remote monitoring & management
Stay ahead of issues with 24/7 performance and health monitoring, proactive alerts and full IT visibility.
✔ Powerful automation & patching
Save time and reduce downtime with intelligent automation of routine tasks and self-remediation of known issues.
✔ Centralised asset & licence management
Ensure compliance and gain control by tracking all hardware, software, warranties, and licensing from a single platform.
✔ Integrated security & backup solutions
Integrated antivirus, ransomware protection, and reliable backup solutions, without managing multiple vendors.
✔ Secure remote control tools
Resolve faster with secure, high-performance remote access at your desk.
✔ Customisable reporting
Generate reports with key metrics for a real-time view of your IT health.
✔ Flexible support options
Use us where you need, from overflow 1st line helpdesk, to 3rd line escalation, or strategic vCIO guidance. We adapt to your team’s goals.
✔ UK-based experts at your side
Fast response, clear communication, and expert insight when you need.
360Assist by XC360 enhances your internal IT team with clever tools, smart automation, and expert UK-based support, so they can focus on strategy and innovation, not firefighting.
With over 25 years of experience as a trusted UK MSP, we work alongside your team to streamline operations, reduce costs, and strengthen your IT environment.
The XC360 advantage: Real value, real results
✅ Extend your team, not your overhead
We fill the gaps. Flexible support from 1st line to vCIO, without hiring extra staff.
✅ Reduce costs & maximise efficiency
Streamline operations. Automate patching, monitoring, asset tracking and more.
✅ Eliminate the mundane, focus on what matters
Eliminate routine tasks so they can focus on what matters.
✅ Strengthen cybersecurity & compliance
Built-in protection, backups, and reporting keep you covered.
✅ Impress with insightful reporting
Real-time reporting delivers clarity and control.
✅ Scalable, UK-based support
Friendly, expert support that grows with your business.
Simplify, structure, streamline, and secure your IT. Let’s build a smarter IT operation, together
If you’re looking for a partner who brings clarity, capability, and consistency to your IT environment, talk to us about how XC360’s assisted IT services (360Assist) can transform your IT operations and drive greater business value.
Getting started with 360Assist from XC360 is simple, streamlined, and built around your business. As a leading UK-based IT support provider and managed services partner, we make sure your internal IT team is empowered with the right tools, visibility, and backup, without disrupting your day-to-day operations.
Whether you’re looking for better monitoring, smarter patching, or reliable escalation support, we tailor the setup around your environment and goals.
Ready to enhance your IT operations?
360Assist gives you the tools, insights, and backup to run a smarter, safer IT environment, without the overhead.
Let’s build a stronger IT foundation together.
We start with a short consultation to understand your IT setup, business needs, and existing team structure. This helps us align our services to your exact requirements.
We install our secure, low-impact 360Assist agent across your devices. This enables real-time monitoring, automation, and remote management with minimal disruption. The setup process is fast, mostly automated, and designed to fit around your schedule.
Once the agent is active, we conduct a full health and performance analysis across your IT estate. This includes device status, patch levels, security risks, licence compliance, and configurations.
We document your environment, configurations, and assets, then suggest a customised list of monitoring policies, self-healing actions, and patching strategies, developed with your input to ensure they work for your team and infrastructure.
We roll out the agreed actions and automation across your systems, covering everything from patch deployment and antivirus monitoring to backup checks and proactive alerts. Our goal is to simplify and streamline operations while reducing manual workload.
Once 360Assist is live, we can train your team or manage and maintain the platform for you. If issues arise, we’re here with UK-based support, ready to assist, escalate, or resolve problems, whatever your team needs.
Yes, absolutely. Our managed IT services are designed to complement and support your in-house team, not replace them. We work as an extension of your internal IT department, taking on specific responsibilities such as monitoring, security, compliance, and day-to-day support, so your team can focus on strategic projects and innovation
Responsibility is clearly defined from the outset. We’ll work with you to agree on roles and responsibilities that align with your team’s strengths and goals. Typically, we handle proactive monitoring, system updates, backups, cyber security, and end-user support, while your in-house team may focus on internal systems, applications, or business-specific IT initiatives.
Not at all. We prioritise clear communication and collaboration to ensure seamless integration with your internal IT function. We use shared ticketing systems, hold regular update meetings, and follow agreed escalation paths. Our goal is to build a partnership based on trust and transparency so everyone is working towards the same outcomes.
Combining your in-house expertise with the resources of a managed IT provider gives you the best of both worlds. You gain access to a broader skill set, around-the-clock support, and enterprise-grade tools, without overloading your internal team. This partnership helps improve resilience, reduce downtime, maintain compliance, and keep your systems secure and up to date.
Yes, your team remains in full control. We act as a supportive partner, not a replacement. You’ll have complete visibility over what we manage, and we’re here to enhance your capabilities, not take them over. From the start, we’ll collaborate closely to ensure your team feels supported, respected, and empowered.
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