Why password managers are a must-have for businesses: A brief history and the need for strong security
When it comes to business security, passwords are often the first line of defence. Yet, as essential as…
Whether it’s your servers, desktops, firewalls, or connectivity, we proactively manage it all so you can focus on what really matters: your business goals.
As a London-based IT support provider, we work closely with small and mid-sized businesses to understand how you operate, uncover hidden pain points, and eliminate the tech obstacles holding you back. From frustrating limitations to mission-critical challenges, we build tailored IT solutions that solve problems efficiently, without blowing your budget.
Our managed IT support packages are flexible, scalable, and built to evolve with you. Whether you need fully outsourced support or help alongside your internal team, we’re here to deliver smarter, faster IT that fits.
Let’s make tech work for you!
✔ Proactive monitoring & maintenance
Automated performance and security monitoring, intelligent issue detection, automated remediation, and continuous Windows, MacOS and third-party software patching to keep your systems running smoothly and securely.
✔ Complete Microsoft and Google Workspace support
Expert support for Google Workspace, Microsoft Windows, Office and Office 365, including licence management, security configurations, and ongoing administration to keep your productivity tools optimised.
✔ Robust cybersecurity management
Full antivirus, anti-malware, and anti-spam protection, plus security policy enforcement, user awareness training, and continuous risk management to keep your business protected.
✔ Backup & recovery
Real-time backup monitoring and management ensure your data is secure, recoverable, and always available, even in the face of disruption.
✔ Cloud & infrastructure optimisation
We review your cloud costs and performance, manage infrastructure design and maintenance, and ensure every component is aligned with your business goals.
✔ Expert support, whenever you need it
Unlimited remote and onsite support from a dedicated helpdesk of experienced technicians. All issues tracked and resolved according to ITIL standards – with guaranteed service levels.
✔ Strategic IT partnership
Regular service reviews, technology planning, asset management, and vendor liaison, plus unlimited advice to support your growth and future success.
At XC360, we don’t just fix IT issues, we prevent them. With lightning-fast response times, proactive monitoring, and tailored support, we help London-based SME’s reduce downtime, boost productivity, and deliver a consistently excellent experience for their own clients.
Whether you need day-to-day support for desktops, servers, and cloud systems or a fully managed IT strategy, our 360Manage service is built to adapt, scale, and secure – so your business stays ahead.
With hundreds of intelligent triggers, monitors, self-healing automation and process driven management, developed over 25 years of experience, your IT support service keeps your tech environment in the best of health, super secure and fully patched allowing your team to maximise their time for the business.
Our 360Manage services are built on our exceptional support as standard.
✅ Proactive IT management
We don’t wait for things to break. Our intelligent monitoring, automated patching, and self-healing systems keep your technology running smoothly, 24/7.
✅ Security-first approach
From ransomware protection and user access control to baseline security enforcement and device isolation, your infrastructure is always secure, compliant, and resilient.
✅ Strategic support & planning
We help you plan for the future with device lifecycle management, cloud optimisation, capacity planning, and strategic upgrades, before issues arise.
✅ SLA-driven speed & accountability
• P1 Issues: Response within 15 minutes, resolution targeted within 2 hours
• P2 Issues: Response within 45 minutes, fix targeted within 8 hours
• Over 70% of all tickets are responded to within 3 minutes
✅ Trusted, transparent partnership
With 25+ years of IT expertise, ITIL-based processes, and a dedicated support team, XC360 delivers reliable service you can trust, and measurable results your stakeholders will appreciate.
Ready for stress-free, expert-managed IT support?
Let’s talk. We’ll tailor a solution that fits your business today and scales with you tomorrow.
Switching to fully managed IT support has never been easier. From day one, XC360 takes the reins. Our advanced onboarding tools scan your existing systems without disruption, while our expert team identifies key priorities, security gaps, and areas for optimisation.
You’ll receive a clear, actionable report outlining exactly what we’ve found and how we’ll fix it. Non-intrusive updates are rolled out immediately, and any changes that may cause minor downtime are scheduled at your convenience, no surprises, no stress. Once your IT environment is up to standard, we deploy automated self-healing and remediation systems tailored to your infrastructure. This keeps your network secure, optimised, and performing at its best - day in, day out.
As part of the process, we conduct a deep clean of user permissions, security settings, and system configurations. Everything is fully documented to ensure transparency and allow us to deliver exceptional ongoing service.
Need help along the way? Our dedicated helpdesk is on hand throughout the entire migration process, solving issues, answering questions, and keeping your team supported. We’ll also handle communication with your current IT providers and third-party vendors, saving you time and effort. You focus on your business, we’ll take care of everything else.
Managed IT support is a proactive service where your IT environment is continuously monitored, maintained, and optimised by a dedicated provider with guaranteed SLA's. Unlike traditional break-fix models, managed services prevent issues before they cause downtime, improving performance, reliability, and security.
Proactive IT support means we don’t wait for things to go wrong. We actively monitor your systems 24/7, apply security patches, perform updates, monitor hardware health, and spot vulnerabilities before they become problems. The goal is to maximise uptime and minimise disruptions. Our smart tech detects anomalies early so they can be resolved before they impact your business.
Yes, we operate under clearly defined Service Level Agreements (SLAs), which outline guaranteed response and resolution times. This ensures transparency, accountability, and peace of mind that your issues will be handled within agreed timeframes.
Our managed IT support typically includes 24/7 system monitoring, patch management, cybersecurity protection, user support, backup and disaster recovery, network management, and strategic IT consultancy. Every package is tailored to your business needs.
Absolutely. A good managed IT service includes strategic guidance, helping you plan future technology investments, stay compliant, scale your infrastructure, and align IT with your business goals. This coupled with the smoother functioning of your technology means you can focus on growth.
When it comes to business security, passwords are often the first line of defence. Yet, as essential as…
Let’s be honest, cyber-crime is skyrocketing, and it’s not just targeting big names like SolarWinds, Colonial Pipeline, or…
Traditional IT services: The good, the bad, and the ugly Once upon a time, in an office not…
